Return & Refund Policy

1. Core Return Conditions (U.S. Website Orders)

  1. Return Window
    • All return requests must be submitted and processed within 30 days of purchase.
  2. Applicability
    • Only items purchased directly from the official Fenty Beauty website (FentyBeauty.com) are eligible. For products purchased through third-party retailers (such as Sephora, TikTok Shop, etc.), you must follow their respective return and exchange policies, as they cannot be returned directly through the Fenty Beauty website.
  3. Non-Returnable Items
    • Items with hazardous material (Hazmat) shipping restrictions (such as fragrances like Fenty Eau de Parfum or certain liquid highlighters) are generally ineligible for return.

2. Shipping and Return Fees

  • FentyBeauty.com Account Holders (U.S. Orders): Enjoy the benefit of Free Pre-paid Returns.
  • Non-Account Holders (Guest Checkout): If you checked out without registering or logging into an official website account, a $5 USD pre-paid return shipping label fee will be deducted from your refund.
  • Original Shipping Fees: The original shipping fees paid at the time of order placement are non-refundable.

3. Return Process and Refund Timeline

  1. Initiate a Return: Log in to the Fenty Beauty website’s Returns Center, enter your order number and email address, select the items you wish to return, and choose a return reason.
  2. Ship the Items Back: Pack the items securely and use the official pre-paid return label provided. It is recommended to keep track of the return tracking number for safety.
  3. Warehouse Inspection: Once the package arrives at the warehouse, the items will be inspected.
  4. Refund Issuance: Upon successful inspection, the refund will be credited back to your original form of payment. Refunds are typically processed within 10 business days after the warehouse receives the return, and a notification email will be sent.

4. Exchanges

  • Fenty Beauty currently does not offer direct exchanges.
  • If you need a different shade, product, or size, the proper procedure is to return the original item for a refund and place a new order for the desired item.

5. Special Channel Notes

  • TikTok Shop Orders: If you purchased Fenty Beauty products via TikTok Shop, you must initiate the return through the TikTok app (go to Profile -> Orders -> select the relevant item and follow the prompts). Refunds are typically processed within 3 to 5 business days after the return is approved.
  • International Orders: For international orders outside the U.S., you must contact Fenty Beauty’s International Customer Service team directly to receive specific instructions and assistance.

If you have any questions regarding the refund policy, it is recommended to submit a support ticket via their official website’s Help Center or Customer Support for the most up-to-date assistance.

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